Shipping & Returns

SHIPPING POLICY

All domestic orders ship free of charge and take 3-5 business days to arrive. You have the option to expedite your shipping at checkout for a cost.

Orders placed after 2 PM EST will be packed and shipped no later than the following business day. All orders placed after 2:00 PM EST on Friday will be shipped the following Monday.

We offer a discounted shipping rate on international orders that is automatically applied at check out; however these shipments are subject to duties, taxes, handling costs, and other fees. These costs are the responsibility of the customer.

If you have any inquiries or would like to expedite your shipment, please email info@flagpolenyc.com

RETURN POLICY

You may return or exchange an item up to 14 days from the date of receipt for a full refund, as long as product is returned in its original condition, unworn and unwashed, with all labels, tags and hygienic sticker intact.

Please email returns@flagpolenyc.com for your free domestic return shipping label. Please reference your order number and indicate whether it is a return or exchange.

We are unable to provide return labels on international orders, and therefore international return shipping costs are the customer's responsibility. Please make note on the Commercial Invoice that these items are a return, and use each item's listed price as it's value.

Refunds or exchanges will be processed within two business days of receiving your package.

Please note: Gift card purchases are final

Shipments should be addressed to the following location:

Flagpole Swim
20 Jay Street
Suite 308 
Brooklyn, NY 11201