FAQ's

Have a question about Flagpole? Please peruse our list of frequently asked questions for some commonly asked questions about our swim and resort wear including size and fit information, care instructions, who to contact for press inquiries and more.
 

I have questions, who can I contact?

Email us at info@flagpolenyc.com and a member of our team will get back to you ASAP.

I have a press inquiry, who should I contact?

Please direct all questions to caitlin@sirenpr.com 

I’m interested in purchasing at wholesale, who can I contact?

Please email sales@flagpolenyc.com

How do your swimsuits and clothes fit?

Click HERE to see our size guide.

Our bathing suits have moderate coverage and are made to support your active lifestyle. Suits should be tight and supportive but not squeezing.

A lot of our solid colored beach and lounge wear is made of swimwear fabric, which contains the same quick-drying capability as our suits. They can go over a wet suit and you do not have to spend the rest of the day cursed with wet spots.

Most of our clothes are made to be easy and flowing. You do not have to be uncomfortable to look great.

Please fill out our Personal Shopper questionnaire so we can help find the best options to highlight your body.

If you have any questions about a specific item of clothing, there is an Ask A Question button on every product in our online store. Someone from our team will get back to you ASAP.

How do I best care for my Flagpole swimsuit?

Our bathing suits are made to last.

Taking proper care of your swimwear is easy and can ensure the longevity of your suit.  We recommend hand washing your swimsuit in lukewarm to cold water with a mild detergent. Do not let your suit soak in detergent for long periods of time (we recommend approx. ten minutes) as this can cause colors to bleed. Hang or lay your suit flat to dry. Do not put your suit in a dryer as this can damage the fibers of the elastic.

Please be sure to refer to the care tag in the garment.

And how do I care for Flagpole resort wear?

For clothing made from swimwear fabric we recommend hand washing in lukewarm to cold water with a mild detergent. Do not soak the garment in detergent for long periods of time (we recommend approx. ten minutes) as this can cause colors to bleed. Hang or lay your clothes flat to dry. Performance fabric can be washed on the delicate cycle in cold water, but please do not put your garment in a dryer as this can damage the fibers of the elastic. 

For our knits and poly fabric we recommend dry cleaning to ensure the longevity of your clothes, as these fibers are more susceptible to wear and tear.

What is your shipping policy?

All domestic orders ship free of charge. You have the option to expedite your shipping at checkout for a cost.

Your package will go out no later than the following business day. All orders placed after 2:00 PM on Friday will be shipped the following Monday. 

International shipping charges are the responsibility of the customer;  these shipments are also subject to duties, taxes, handling costs, and other fees based on the country jurisdiction.

Please email info@flagpolenyc.com with any questions or if you need a shipment rushed.

What is your return policy?

We'd love to help you find the perfect piece of Flagpole swimwear or beachwear so please don't hesitate to email us or fill out the Personal Shopper questionnaire!

You may return or exchange an item with 14 days from the date of receipt for a full refund, as long as it is returned in its original condition, unworn and unwashed, with all labels and hygienic sticker intact. 

Please email returns@flagpolenyc.com for your free domestic return shipping label. Reference your order number and indicate whether it is a return or exchange.

We are unable to provide return labels on international orders, and therefore international return shipping costs are your responsibility. Please make note on the Commercial Invoice that these items are a return, and use each item’s listed price as it’s value.

Refunds or exchanges will be processed within two business days of receiving your package. 

Shipments should be addressed to the following location:

Flagpole
20 Jay St
Suite 308
Brooklyn, NY 11201

 

How can I stay updated?

Sign up for our newsletter! We’ll keep you posted on our exciting new initiatives and upcoming collections.

Where else is Flagpole available?

We are available at Barneys New York, Everything But Water, on Net-a-Porter and Moda Operandi, along with a handful of boutiques. To see our full stockists, click HERE or access from the main menu above.

What are your payment options? Is it secure?

We happily accept all major credit cards and gift cards.

We ensure all of your credit card information aligns with industry guidelines. Our platform is certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.

How can I purchase a gift card?

Click HERE or access gift cards under our Shop dropdown above. We offer gift cards worth $100, $250 and $500.